Unified Communication for System Engineers Exam : 642-104 Exam The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).

Exam Number/Code: 642-104
Exam Name: Unified Communication for System Engineers Exam
VUE Code: 642-104
Questions Type: Single choice, Multiple choice, Simulate,
Real Exam Question Numbers: 55-65 questions
Exam Language(s): English

“Unified Communication for System Engineers Exam”, also known as 642-104 exam, is a Cisco certification.
Preparing for the 642-104 exam? Searching 642-104 Test Questions, 642-104 Practice Exam, 642-104 Dumps?

With the complete collection of questions and answers, PassGuide has assembled to take you through 70 Q&As to your 642-104 Exam preparation. In the 642-104 exam resources, you will cover every field and category in IP Communications helping to ready you for your successful Cisco Certification.
642-104 UCSE
Unified Communication for System Engineers Exam

Last day to test May 4, 2008
Exam Number: 642-104
Associated Certifications: Unity Support Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions

Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.

Install Cisco Unity System to meet end-user requirements
Use the Cisco Unity Installation and Configuration Assistant to install the Unity System on a Microsoft Server
Set up the appropriate Microsoft Windows 2000/2003 server components to support Cisco Unity System in either a voicemail or unified messaging environment
Use the Cisco Unity Server Preparation Assistant to prepare and validate the server readiness for the Unity System installation
Install ViewMail for Outlook or ViewMail for Notes on the client desktops
List the steps to perform a Cisco Unity System installation
Set up the appropriate integration between Cisco Unity and a PBX

Configure Cisco Unity System per stated requirements
Configure Cisco Unity global settings to meet requirements
Configure telephone user interface account policies, subscriber classes of service, and subscriber templates to prepare system for user account entry
Add new users to the Cisco Unity System and verify functionality
Import user accounts into the Cisco Unity System and verify functionality
Configure autoattendant, voicemail and audiotext applications to meet requirements
Configure Cisco Unity digital networking
Explain the necessary configuration options to provide for system failover

Configure Cisco Unity System to exchange messages with non-Cisco messaging systems
Configure delivery location objects to communicate with a non-Cisco messaging system
Use configuration manager utility to setup and add interoperability accounts to either an Exchange or Domino messaging server
Test and verify the interoperability of the Unity System with the non-Cisco messaging system

Maintain an installed Cisco Unity System
Use Disaster and Recovery Tool to perform backup and restore procedures
Use appropriate utilities to optimize data base performance
Apply service packs and virus patches as appropriate
Perform system and feature upgrades as necessary
Use appropriate reports and utilities to maintain a properly functioning Cisco Unity System

Troubleshoot and repair Cisco Unity System installations
Use the appropriate reports and utilities to troubleshoot Cisco Unity system problems
Take the appropriate steps to repair an identified system failures
Test and verify system configuration changes

Administer a Cisco Unity Server
Generate and interpret system reports
Use appropriate utilities to perform moves, adds and changes

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1.What are the three fields you must complete when adding a new subscriber before Cisco Unity will allow you to
save your work? (Choose three.)
A. Alias
B. Extension ID
C. Display Name
D. SMTP address
E. Class of Service

Answer:ABC

2.The customer wants to set a call handler to play a school closing announcement and then hang up after playing
the greeting once.
What are the correct call handler settings?
A. Transfer Incoming Calls set to “No” and After Greeting action set to “Hangup”
B. Transfer Incoming Calls set to “Yes” and After Greeting action set to “Hangup”
C. Transfer Incoming Calls set to “No” and After Greeting action set to “Goodbye”
D. Reprompt User After This Many Seconds Of Silence set to “2″ and Transfer Incoming Calls to “No”

Answer:A

3.The sales manager wants to have a message taken for the Sales Department delivered to the Sales Public
Distribution List.
How can this be accomplished using a call handler?
A. set Transfer field to Sales Public Distribution
B. set Transfer field to Sales Manager’s mailbox
C. set Optional Extension to the ID for the Sales Public Distribution list
D. set Message Recipient on Messages Page to Public Distribution and then select the Sales Distribution List

Answer:D

4.A customer is answering questions in an Interview Box. The caller, when prompted to enter his telephone
number, entered touch tones rather than speaking the telephone number.
What does Cisco Unity do with that answer?
A. Cisco Unity plays it back as touch tones.
B. Cisco Unity hangs up on the caller when the touch tones are entered.
C. Cisco Unity interprets the touch tones and speaks the number entered.
D. Cisco Unity tries to transfer to an extension if it matches any of the touch tones entered.

Answer:A

5.As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the
number and length of call placed by the Unity system to subscribers for message notification during the past seven
days.
Which report do you run to accomplish this task?
A. Outcall Billing
B. Notification Billing
C. Transfer Call Billing
D. Subscriber Message Activity

Answer:A

6.As the administrator of a Cisco Unity messaging system, you have been asked to provide information on the
amount of disk space used by each subscriber on the Unity system during the past seven days.
How can you accomplish this task?
A. run the Subscribers report
B. run the Storage Usage report
C. run the Subscribers report at the same time during each of the seven days needed
D. run the Storage Usage report at the same time during each of the seven days needed

Answer:D

7.Which version of SQL is required for a Cisco Unity system that is set up with 24 Voice Ports/Sessions?
A. MSDE
B. SQL Enterprise
C. SQL Server 2000
D. MSDE Professional

Answer:A

8.What software does a 24 Port/Session Cisco Unity in a UM configuration with Failover require?
A. MSDE
B. SQL 2000
C. SQL Enterprise
D. MSDE Enterprise

Answer:B

9.You are installing a Cisco Unity system as a 36 port voice-mail only solution for a customer that uses Microsoft
Exchange for their e-mail system. On the Cisco Unity server, you are installing Windows 2000 with correct
Service Pack, Microsoft Exchange 2000, SQL 2000 and correct Service Pack and Cisco Unity 4.0.
Which statement is true?
A. Cisco Unity works correctly as built.
B. A 36 Port Cisco Unity requires MSDE not SQL 2000.
C. Cisco Unity will not work properly. Internet Explorer 6.0 and correct Service Pack is needed.
D. Cisco Unity will not work properly. Internet Explorer 5.5 and correct Service Pack is needed.

Answer:C

10.You are installing a 24 port Cisco Unity 4.0 for Exchange in a Unified Messaging configuration. On the Cisco
Unity server you are installing Windows 2000 with the correct Service Pack, MSDE 2000 with correct Service
Pack, Microsoft Exchange 2000 with correct Service Pack, Internet Explorer 6.0, and Cisco Unity 4.0.
The Cisco Unity _____.
A. will function and is a supported configuration
B. will not function; Internet Explorer 5.5 is required
C. will not function; SQL2000 is need for this configuration
D. will function, but this configuration is not supported by Cisco TAC

Answer:D

Questions and Answers : 70 Q&As
Updated: 2008-2-17
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