Unified Communications Contact Center Express.(UCCX) : 642-164 Exam64q&

Exam Number/Code: 642-164
Exam Name: Unified Communications Contact Center Express.(UCCX)

“Unified Communications Contact Center Express.(UCCX)”, also known as 642-164 exam, is a Cisco certification.
Preparing for the 642-164 exam? Searching 642-164 Test Questions, 642-164 Practice Exam, 642-164 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 68 Q&As to your 642-164 Exam preparation. In the 642-164 exam resources, you will cover every field and category in IT Certification and Career Paths helping to ready you for your successful Cisco Certification.

1. Where do you enable the CRS engine?
A. Publisher Activation page
B. Component Activation page

C. Cluster Setup page
D. Server Setup page
Answer: B

2. When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. Connection Not Available
Answer: C

3. What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application

C. restart the CRS engine

D. upload script to repository

E. configure default session timeout

Answer: ABD

4. CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities? (Choose
two.)
A. Tool to collect syslog messages from multiple sources

B. User Tracking to track IP telephones

C. Diagnostic trace tools to analyze connectivity

D. Monitoring of Cisco voice elements

E. Problem alerts for operations personnel

Answer: DE

5. When would the Cisco Supervisor Desktop fail to show an agent that is logged in?
A. The agent is not ready.
B. The agent is not on a call.

C. The agent is an IP phone agent.

D. The agent is not in the team currently being viewed by the supervisor.
Answer: D

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6. Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A. Cisco Unified CallManager Device Configuration

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B. Cisco Unified Contact Center Express Directory Management

C. Cisco Supervisor Desktop

D. Cisco CRS Administration, JTAPI Trigger Creation

E. Cisco Unified Contact Center Express Media Subsystem
Answer: D

7. What is a benefit of using subflows?
A. decreases the amount of flows
B. collects information about callers to agents

C. creates a framework for CRS Server status reporting

D. decreases latency through increased bandwidth on CRS Server

E. provides more efficient management of flows that are called by multiple other flows

Answer: E

8. What formula do you use to calculate the number of Voice Gateway ports?
A. Erlang A
B. Erlang B
C. Erlang C
D. IVR ports + agent phones
Answer: B

9. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

A. resources

B. Skill Groups

C. Resource Groups
D. competence levels
Answer: A

10. When using the Call Subflow step, can variables be shared between the parent (calling) flow and the subflow?

A. No.
B. Yes.
C. Yes, but they must be manually passed via input and output mapping.

D. Yes, but they must be manually created in both flows and have the same name.
Answer: C

Questions and Answers : 68 Q&As
Updated: May 13th , 2008
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