CompTIA A+ Essentials Associated Certification: Comptia A+

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Exam Number/Code: 220-602

Exam Name: CompTIA 220-602 Exam (IT Technician designation pathway)

“CompTIA 220-602 Exam (IT Technician designation pathway)”, also known as 220-602 exam, is a CompTIA certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 630 Q&As to your 220-602 Exam preparation. In the 220-602 exam resources, you will cover every field and category in CompTIA A+ helping to ready you for your successful CompTIA Certification.

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1. Which of the following is the default number of incorrect login attempts in Windows XP Professional no
connected to a domain before Windows disables the login prompt temporarily?
A. 6
B. 4
C. 3
D. 2
Answer: C

2. Making data appear to come from somewhere other than the originating point is known as:
A. social engineering.
B. spoofing.
C. hacking.
D. cracking.
Answer: B

3. A technician is asked to recover data from a computer at a customers site. After recovering the data, th
technician discovers illegal material on the hard drive. Which of the following actions should the technician take?
A. Warn the customer that the customer is breaking the law.
B. Notify the supervisor and delete the material.
C. Warn the customer that the customer is breaking the law and delete the material.
D. Notify law enforcement authorities and leave the customer site.
Answer: D

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4. A technician is on a service call and receives an urgent page. Which of the following actions should th
technician take?
A. Politely ask to be excused; return the call, and after determining that the call is not urgent, resume work.
B. Tell the customer that you have an emergency; return the call, and after determining the call is not urgent, finis
the conversation before resuming work.
C. Leave the site to investigate the details of the situation.
D. Return the call and talk with the caller while continuing to work.
Answer: A
5. When explaining technical concepts to a customer, which of the following would be the BEST action for the
technician to take?
A. Read the manual to the customer.
B. Use acronyms so the user knows the technician is knowledgeable.
C. Send the customer to an outside training class.
D. Sit next to the customer.
Answer: D

6. When an angry customer voices intent to seek help elsewhere, which of the following actions should a
technician take?
A. Ask the customer to leave and escort the customer out.
B. Tell the customer goodbye and wish the customer luck with the search.
C. Attempt to calm the customer and find out what went wrong.
D. Ignore the customer because the customer has decided to seek help elsewhere.
Answer: C

7. Which of the following is considered confidential information that could be found on a companys network?
(Select TWO).
A. product design diagrams
B. customer support contact information
C. regional sales office addresses
D. employee health insurance records
E. employee picnic signup sheet
Answer: AD
# pass4sure comptia 220-602 Questions and Answers : 630 Q&As
# Updated: October 1st , 2008
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