Associated Certification: CompTIA A+

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials. The CompTIA A+ 220-604 examination is targeted for individuals who work or intend to work in a remote-based work environment where client interaction, client training, operating system and connectivity issues are emphasized. Job titles in some organizations which are descriptive of the role of this individual may be: Remote support technician, help desk technician, call center technician, specialist, representative, etc. Ideally, the CompTIA A+ 220-604 candidate has already passed the CompTIA A+ Essentials examination.

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

The table below lists the domains measured by this examination and the extent to which they are represented. CompTIA A+ 220-604 (2007 Edition) exams are based on the following objectives:

Domain/ Percentage of Examination
• Personal Computer Components 45%
• Laptop and Portable Devices 20%
• Printers and Scanners 20%
• Security 5%
• Safety and Environmental Issues 10%

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The updated CompTIA A+ validates the latest skills needed from today’s computer
support professionals. CompTIA A+ remains a skills benchmark that provides an entry
point into an IT career and the industry standard to validate foundational skills.
Many of the essential skills are universal, but there are additional skills required
to support the needs of businesses. The standard offering fits most, but some job
environments may require validation of a different set of skills. The updated
CompTIA A+ offers employers the flexibility to choose the validation that best fits
their needs. This flexibility ensures the right people have the right skills and helps
provide a career path for those skilled employees while helping you better serve
your customers.
The framework allows CompTIA to provide additional validations as the industry
and the workforce continue to evolve. Possible areas include additional job roles,
industries, technologies or regulations. CompTIA credentials are evolving along
with the requirements of the industry and employers. The model allows for easy
adaptation to the future changes in the needs of employers and the workforce.
The updated CompTIA A+ credential requires two tests. Now there is the alternative
path of CompTIA A+ Essentials plus CompTIA A+ 220-604 Exam to build certification
for specific job scenarios. The credential still validates hardware and software, but
it adds elements of security and soft skills, as well as safety and environmental
issues. Using the CompTIA A+ 220-604 Exam adds the focus of applying these
technologies and skill sets in repair bench or scenarios emphasizing computer
repair and troubleshooting.

BENEFITS OF THE UPDATED COMPTIA A+:
• Research has proven that certified employees lead to increased
customer satisfaction and repeat business, as well as increased
revenue.
By employing CompTIA certified professionals, Hal-Com has seen
a 15 percent reduction in client turnover. * Certifying their employees
gave Western Digitech an additional $275,027 in revenues.**
• Certification provides measurable competence standards
for a business.
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Exam Number/Code: 220-604

Exam Name: CompTIA A+ 220-604 Exam (Depot Tech designation pathway)

“CompTIA A+ 220-604 Exam (Depot Tech designation pathway)”, also known as 220-604 exam, is a CompTIA certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 360 Q&As to your 220-604 Exam preparation. In the 220-604 exam resources, you will cover every field and category in CompTIA A+ helping to ready you for your successful CompTIA Certification.

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1. Which of the following printers uses a charged drum to transfer toner to paper?
A. thermal
B. laser
C. ink jet
D. impact
Answer: B

2. A technician has added memory to a laser printer. To allow the printer driver software to use the additional
memory, the amount of memory should be modified in:
A. the Device Settings tab in Printer Properties.
B. Device Manager by clicking on the printer’s driver and selecting Parameters.
C. Device Manager by selecting Upgrade Driver.
D. the Color Management tab in Printer Properties.
Answer: A

3. A technician receives a new printer for repair and the work order states that when powered on the printer makes
a loud noise and will not print. Which of the following actions should the technician take?
A. Install new drivers on the computer.
B. Install a new ink cartridge.
C. Install a print head on the printer.
D. Remove the packing tape from the print head.
Answer: D

4. A shipping department is reporting that a laser printer in the receiving area is becoming jammed because the
printer attempts to pull several sheets of paper for each print. Which of the following may be the cause?
A. The paper is sticking to the corona wire and causing the jam.
B. Humidity is causing the paper to stick together.
C. A4 paper is being used and may not be supported by laser printers.
D. The fusion roller is dirty and pulling too many sheets of paper.
Answer: B
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