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IBM System z Technical Support : 000-426 Exam
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Exam Number/Code: 000-426

Exam Name:IBM System z Technical Support

“IBM System z Technical Support”, also known as 000-426 exam, is a IBM certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 51 Q&As to your 000-426 Exam preparation. In the 000-426 exam resources, you will cover every field and category in IBM certifications helping to ready you for your successful IBM Certification.

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Exam Details

The IBM Certified Specialist – System z Technical Support V2 evaluates the IT infrastructure and understands the customer’s business environment in order to ensure the design and implementation of appropriate System z solutions. This individual performs requirements analysis, systems architecture/design, and planning/installation. Additionally, he or she provides ongoing support to ensure the customer is operational and that technical requirements are continually addressed. This System z technical specialist has an in-depth understanding of the System z architecture necessary to design and implement System z solutions for customers. This individual knows the hardware components and functions and how these differentiate the System z platform. This specialist has an understanding of the capabilities and benefits associated with different software and operating systems. This professional is knowledgeable in key concepts relevant to System z such as reliability, availability, scalability, security and systems management. The target audience for this certification includes IBM Business Partners and IBM employees who provide technical sales support for IBM System z solutions. The certification is open to anyone who feels they have the capabilities required. However, it is especially appropriate for individuals working in customer-related System z technical sales roles, such as IBM employees working in Field Technical Sales Support and for TechLine.
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QUESTION 16
Which of the following is the place a Business Partner can go initially to solve IBM System z
related problems or issues?

A. PartnerLine
B. IBM Design Center for On Demand Business
C. IBM Systems Center
D. IBM Benchmark Center

Answer: A

QUESTION 17
Which of the following services offers scheduled telephone support for complex questions on
System z9 servers?

A. Alert
B. Techline
C. Consultline
D. Supportline

Answer: C

QUESTION 18
A z9 distribution customer is upgrading to a new model within 30 days. The remodeling of the
computer room has fallen behind schedule, the room will not be available until two weeks after
the scheduled ship date for the equipment. The SAR has been completed and all other changes
will be in place by the scheduled ship date. Which of the following actions is appropriate under
these circumstances?

A. Cancel the order and reorder for two weeks later to match the computer room schedule.
B. Require the customer to accept and install the equipment before the room is ready
C. Delay shipping the system to meet the customers needs.
D. Have the field engineers code the equipment as installed to meet the original schedule

Answer: C
# pass4sure ibm 000- 426 Questions and Answers : 51 Q&As
# Updated: October 1st , 2008
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