IT SERVICE MANAGEMENT FOUNDATION CERTIFICATE (ITIL) : BH0-001 Exam

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Exam Number/Code: BH0-001

Exam Name: IT SERVICE MANAGEMENT FOUNDATION CERTIFICATE (ITIL)

“IT SERVICE MANAGEMENT FOUNDATION CERTIFICATE (ITIL)”, also known as BH0-001 exam, is a ISEB certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 40 Q&As to your BH0-001 Exam preparation. In the BH0-001 exam resources, you will cover every field and category in ISEB Certifications helping to ready you for your successful ISEB Certification.

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1. Which of the following activities is NOT associated with proactive prevention of Problems?
A. Problem Classification
B. Problem Trend Analysis
C. Targeting Support Action
D. Providing information about potential problems to the organisation
Answer: A

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2. In ITSCM, Risk Analysis has three elements used in the calculation to establish risk, which of the following is
NOT one of them?
A. Asset
B. Threat
C. Impact
D. Vulnerability
Answer: C

3. When building a Cost Model, the cost of providing licences for users to access programs from their PCs would
be included in:
A. Software costs
B. Hardware costs
C. People costs
D. Documentation costs
Answer: A

4. Service Management can best be described as:
A. The advancement of the business through sound technology
B. The advancement of the business through quality IT services
C. The better use of technology through partnership with the business
D. The better deployment of support resources to recover costs
Answer: B

5. For which of the following activities is the Service Desk NOT responsible?
A. Escalation
B. Categorisation and prioritisation
C. Impact analysis
D. Root cause identification
Answer: D

* Pass4sure ISEB BH0-001 Questions and Answers : 40 Q&As
* Updated: October 29th , 2008
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