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Pro:Microsoft Desktop Support – Enterprise. : 70-622 Exam

Exam Number/Code: 70-622
Exam Name: Pro:Microsoft Desktop Support – Enterprise.

“Pro:Microsoft Desktop Support – Enterprise.”, also known as 70-622 exam, is a Microsoft certification.
Preparing for the 70-622 exam? Searching 70-622 Test Questions, 70-622 Practice Exam, 70-622 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 165 Q&As to your 70-622 Exam preparation. In the 70-622 exam resources, you will cover every field and category in Microsoft Windows Vista, Configuring helping to ready you for your successful Microsoft Certification.
Exam news
This Microsoft Certified Professional (PRO) exam was released in June 2007.

Audience profile
Candidates for Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians are IT professionals who work in an upper mid-sized organization or enterprise environment that uses Windows Vista. They have experience with previous versions of the Windows operating system and might have experience with Windows Server operating systems.

Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates should have at least three to five years of experience as a tier-2-level or lead desktop support technician.

Credit toward certification
When you pass Exam 70-622: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians, you earn credit toward the following certification:

• Microsoft Certified IT Professional (MCITP): Enterprise Support Technician

Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills measured” section.

Classroom training Microsoft E-Learning Microsoft Press books Practice tests
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days)

Course 5119: Supporting the Windows Vista Operating System and Applications (two days)
Collection 5366: Maintaining and Troubleshooting Computers Running Windows Vista (12 hours)

Collection 5372: Deploying Windows Vista Desktop Images and Applications (14 hours)
MCITP Self-Paced Training Kit (Exam 70-622): Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians (ISBN: 0-7356-2408-9)
MeasureUp (measureup.com)

Self Test Software (selftestsoftware.com)

Microsoft online resources
• Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.

• Windows Vista – Learning Portal: Find special offers and information on training and certification.

• Product information: Visit the Windows Vista Web site for detailed product information.

• Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.

• TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.

Skills measured
This exam measures your ability to accomplish the technical tasks listed in the following table.

KEY: = The course includes material to prepare you for this task. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course provides a general introductory overview of this task. You will need to supplement the course with additional work.
Skills measured by Exam 70-622 Classroom courses 5118 and 5119 E-Learning collections 5366 and 5372
Deploying Windows Vista
Analyze the business environment and select an appropriate deployment method.

Prepare a system for clean installation or upgrade.

Deploy Windows Vista from a custom image.

Perform post-installation tasks.

Troubleshoot deployment issues.

Managing Windows Vista Security
Configure and troubleshoot security for Windows Internet Explorer 7.

Troubleshoot security configuration issues.

Troubleshoot Windows Firewall issues.

Troubleshoot Windows Defender issues.

Apply security updates.

Configure and troubleshoot access to resources.

Troubleshoot authentication issues.

Configure and troubleshoot User Account Control.

Managing and Maintaining Systems That Run Windows Vista
Troubleshoot policy settings.

Configure and manage the Task Scheduler.

Configure and troubleshoot Event Forwarding.

Apply and troubleshoot updates.

Troubleshoot performance and reliability issues.

Configuring and Troubleshooting Networking
Configure and troubleshoot network protocols.

Configure and troubleshoot network services at the client level.

Configure and troubleshoot remote access.

Troubleshoot connectivity issues.

Configure and troubleshoot wireless networking.

Configure network security.

Troubleshoot access to network resources.

Supporting and Maintaining Desktop Applications
Support deployed applications.

Troubleshoot software restrictions.

Maintain desktop applications.

Question: 1
You are a desktop support technician for your company. Your company monitors user logon times on a daily basis. You need to generate a report when users log on after 9 A.M. and have it
sent to your e-mail account. What should you do?

A – Create a new task, add the At Log On trigger, run a custom-created VBS file to check the time, and send the e-mail message through the VBS script if the time is after 9 A.M.
B – Create a new task, add the At Startup trigger, run a custom-created VBS file to check the time, and send the e-mail message through the VBS script if the time is after 9 A.M.
C – Create a new task, add the At Startup trigger, run a custom-created VBS file to check the
time, and send the e-mail message through the task scheduler if the time is after 9 A.M.
D – Create a new task, add the At Log On trigger, run a custom-created VBS file to check the
logon time, and send the e-mail message through the task scheduler if the time is after 9 A.M.
Answer: A Question: 2
You are a desktop support technician for your company. Your company computers run Windows
Vista. You need to verify the updates that have been installed on your Windows Vista computer. Which two actions should you perform? (Each correct answer presents a complete solution. Choose two.)

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A – Click on View update history in the Windows Update applet. B – Analyze the Security event log.
C – Click Check for updates in Windows Update applet. D – Analyze the Setup event log.
E – Open the ReportingEvents.log file under %systemroot%\SoftwareDistribution to check whether the update is applied.
Answer: A, E Question: 3
You are a desktop support technician for your company. The corporate network has a domain
controller that runs Microsoft Windows Server 2003 and computers that run Microsoft Windows XP Professional and Windows Vista Business. You set up group policies on the domain controller.
When you log on to the corporate network, only the computers that run Windows Vista Business are able to retrieve the updated policies.
You need to process the group policy for all the computers on the corporate network. Which Internet Control Message Protocol (ICMP) setting should you enable?

A – Allow incoming echo request B – Allow incoming mask request C – Allow outgoing source quench
D – Allow outgoing parameter problem
Answer: A Question: 4
You are a desktop support technician for your company.
The computers in your company run Windows Vista. A users computer automatically downloads and installs a critical patch for the vulnerability in a system DLL file. The user reports that she
receives an error message when she attempts to start Windows.

You need to restore the users computer to a bootable state without installing the earlier update
files. You must achieve this goal by using the minimum amount of administrative effort. What should you do?

A – Access the recovery console and run fixmbr c:.
B – Start the computer in safe mode and restore the original system DLL file.
C – Perform a system restore from the Windows Vista installation DVD and restore to an earlier date.
D – Access the recovery console from the Windows Vista installation DVD and extract only the original system DLL file. Then, overwrite the faulty file.
Answer: C Question: 5
You are a desktop support technician for your company.
The company’s network consists of 10 Windows Vista computers and a server installed with
Windows Server Update Services (WSUS). You must centralize Windows updates from Microsoft on all the computers.
You need to configure all the computers to retrieve updates from the WSUS server. What should you do?

A – Ensure that intranet statistic server and intranet Microsoft Update services are hosted on different servers.
B – Ensure that intranet statistic server and intranet Microsoft Update services are configured on the Windows Vista computers.
C – Ensure that the Allow non-administrator to receive update notifications Group Policy is
enabled on all the computers.
D – Ensure that all computers are in the same workgroup as the WSUS server.
Answer: B Question: 6
You are a desktop support technician for your company.
The computers in your company run Windows XP. You upgrade the computers to Windows Vista. You download new updates by using Windows Update Agent. You discover that the update files are corrupted.
You need to force Windows Update Agent to download the entire update again.
What should you do?

A – Run the wuauclt.exe /detectnow command.
B – Run the wuauclt.exe /resetauthorization /detectnow command.
C – Stop the Windows Update service and rename the C:\Program Files\WindowsUpdate folder. Then, restart the Windows Update service.
D – Stop the Windows Update service and rename the %systemroot%\SoftwareDistribution folder. Then, restart the Windows Update service.
Answer: D Question: 7
You are a desktop support technician for your company. The computers in your company run
Windows Vista.
A user reports that Disk Defragmenter is running on his computer when he arrives at the office. You discover that Disk Defragmenter is set to run at the same time that a software application
maintenance program is set to run.

You need to ensure that Disk Defragmenter runs at 3 A.M. on the user’s computer. You must
achieve this goal by using the minimum amount of administrative effort. What should you do?

A – In Task Scheduler, locate the Disk Defragment task and set it to 3 A.M.
B – In Local Group Policy, set the Disk Defragmenter program to run at 3 A.M.
C – Open Task Scheduler and create a new task to run the Disk Defragmenter program at 3 A.M.
D – Configure a Group Policy Object across the domain and set the Disk Defragmenter program
to run at 3 A.M.
Answer: A Question: 8
You are a desktop support technician for your company.
The computers in your company run Windows Vista. The computers run Performance Monitor daily. Performance logging data is saved to a file named perfmon.blg.
You need to view the performance data in an SQL database. What should you do?

A – Use Sort.exe to output a .sql file.
B – Use Fc.exe to perform a binary comparison.
C – Use the type command to pipe the file to a .sql file.
D – Run Relog.exe to export the file to a new output file format.
Answer: D Question: 9
You are a desktop support technician for your company. The computers in your company run
Windows Vista.
You need to prevent users from installing devices on their computers. Your solution must achieve this goal without modifying administrator permissions.
Which two policy settings in group policy object editor should you enable? (Each correct answer presents part of the solution. Choose two.)

A – Prevent installation of removable devices
B – Allow administrators to override device installation policy
C – Prevent installation of devices that match these device IDs
D – Allow installation of devices that match any of these device IDs
E – Prevent installation of devices not described by other policy settings
Answer: B, E Question: 10
You are a desktop support technician for your company.
You need to disable the User Account Control (UAC) feature for local administrators by using the
Group Policy Object Editor. Your solution must not disable UAC for standard users.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A – Set Disabled for the User Account Control: Run all administrators in Admin Approval Mode option.
B – Set Disabled for the User Account Control: Detect application installations and prompt for elevation option.
C – Set Disabled for the User Account Control: Switch to the secure desktop when prompting for
elevation option.

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