Exam 70-671:
Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations
Published: October 01, 2008 (in development)
Language(s): English
Audience(s): IT Professionals
Technology: Windows Vista
Type: Proctored Exam
Overview Skills Measured Preparation Materials Community
About this ExamThis exam validates the skills needed to design and sell licensing solutions to small and medium-sized organizations. Organizations in this category typically have from 5 to 499 devices. Candidates should have at least six months of experience selling Microsoft licensing solutions.
Audience Profile
Candidates for this exam design and sell licensing solutions to small and medium-sized organizations. Organizations in this category typically have from 5 to 499 devices. Candidates should have at least six months of experience selling Microsoft licensing solutions and should have a basic understanding of all Microsoft corporate licensing solutions including Select, Enterprise, OEM, Full Packaged Product and Open.

Candidates should have a basic understanding of the types of Microsoft licenses, such as operating systems, server applications, desktop applications, and online services. They should also be familiar with both transactional and relationship-based programs. Candidates might service customers who do not have an in-house IT department and whose software refresh cycle is low to moderately aggressive.

Candidate will be expected to validate their ability to define a solution that best suits the customer’s needs.
Credit Toward CertificationWhen you pass Exam 70-671: Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations, you complete the requirements for the following certification(s):Microsoft Certified Technology Specialist: Volume Licensing Specialist, Small and Medium Organizations
Exam 70-671: Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.
Analyzing a Customer Environment. (18 percent)

* Evaluate the customer’s purchasing process.
o This may include but is not limited to: centralized purchasing, distributed purchasing, or a combination of these types; enterprise-wide purchasing, division-wide purchasing, department-wide purchasing, or a combination of these types; organizational structure, such as affiliates, franchises, and subsidiaries; and transactional purchasing, relationship-based purchasing, or a combination of these types
* Analyze the customer’s expected growth.
o This may include but is not limited to: short-term vs. long-term needs; cyclical patterns
* Assess the hardware refresh cycle.
o This may include but is not limited to: frequency of hardware refresh; timeline for hardware refresh
* Determine the customer’s software environment.
o This may include but is not limited to: current software; software deployment plans and strategy; current Microsoft licensing agreements
* Analyze the geographic scope of the customer.
o This may include but is not limited to: multinational vs. a single country; a single location vs. multiple locations within a country or a region
* Identify the customer’s budget requirements and payment options.
o This may include but is not limited to: spread payments or up-front payments; financing options

Identifying Customer Product and Capability Requirements (31 percent)

* Evaluate the gap between the current and preferred technology solution.
o This may include but is not limited to: customer’s short-term and long-term technology vision; identifying solutions that would fulfill customer’s desired capabilities
* Determine the required products for the customer’s preferred technology solution.
o This may include but is not limited to: features and functions; dependencies; editions and/or versions; subscription services
* Identify the appropriate product licensing rights and explain them to the customer.
o This may include but is not limited to: Product Use Rights Guide (PUR); Product List; Software License Terms for original equipment manufacturer (OEM) and Full Packaged Product (FPP)
* Match Software Assurance (SA) benefits to the customer’s needs.
o This may include but is not limited to: identify available SA benefits; explain how each SA benefit applies to customer needs; general SA rules

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Recommending Licensing Solution Options (42 percent)

* Identify appropriate licensing programs.
o This may include but is not limited to: Open Business, Open Volume, Open Value Non-Company-Wide, Open Value Company-Wide, Open Value Subscription, Service Provider License Agreement (SPLA), ISV Royalty, Open Government, Open Academic, Open Charity; crossover to Select, Select+, EA, and EA Subscription
* Articulate the cost benefit of the recommended licensing solution.
o This may include but is not limited to: cost benefit of product standardization; short-term and long-term return on investment; cost effectiveness of one program compared to another program
* Articulate the benefits and limitations of the recommended licensing solution.
o This may include but is not limited to: OEM vs. retail vs. volume licensing; license reassignment vs. license transfer; downgrade rights; install rights

Providing Post-Sales Customer Service (9 percent)

* Assist the customer with volume license activation.
o This may include but is not limited to: volume license keys, multiple activation key, key management service
* Assist the customer with media fulfillment.
o This may include but is not limited to: download software, acquire physical media
* Assist the customer with SA benefit activation.
o This objective may include but is not limited to: training vouchers, home use program (HUP), around-the-clock support

Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills Measured” tab.
Classroom Training There is no classroom training currently available.
Microsoft E-Learning There is no Microsoft E-Learning training currently available.
Microsoft Press Books

There are no Microsoft Press books currently available.

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Product 70-671 Description
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Exam Number:70-671
Exam Name:Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations
Market Price:$159.99
Member Price:$125.99
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