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MCDST Supporting Users and Troubleshooting a MS Windows XP OS : 70-271 Exam
Product DescriptionExam Number/Code: 70-271
Exam Name: MCDST Supporting Users and Troubleshooting a MS Windows XP OS

“MCDST Supporting Users and Troubleshooting a MS Windows XP OS”, also known as 70-271 exam, is a Microsoft certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 122 questions to your 70-271 Exam preparation. In the 70-271 exam resources, you will cover every field and category in MCDST helping to ready you for your successful Microsoft Certification.
Exam News
Exam 70-271 became available January 12, 2004.

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

• Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

Preparation Tools and Resources
We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here’s where you should start.

Instructor-led Course for This Exam
• Course 2261: Supporting Users Running the Microsoft Windows XP Operating System

• Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Microsoft Press Self-Paced Training
• Training Kit: Supporting Users and Troubleshooting Microsoft Windows XP

Microsoft Certified Practice Tests
• MeasureUp: Visit the MeasureUp Web site to take a practice test.

• Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft Online Resources
• TechNet: Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.

• Training & Certification Newsgroups: A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills Being Measured
This certification exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. Before taking the exam, you should be proficient in the job skills listed in the following matrix. The matrix shows which Official Microsoft Learning Products may help you reach competency in the skills being tested in the exam.

KEY: = The course provides a general introductory overview of this task. You will need to supplement the course with additional work. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course includes material to prepare you for this task.
Skills Measured by Exam 70-271 Course 2261 Course 2262
Installing a Windows Desktop Operating System
Perform and troubleshoot an attended installation of a Windows XP operating system.

• Answer end-user questions related to performing an attended installation of a Windows XP operating system.

• Troubleshoot and complete installations in which an installation does not start. Tasks include configuring the device boot order and ascertaining probable cause of the failure to start.

• Troubleshoot and complete installations in which an installation fails to complete. Tasks include reviewing setup log files and providing needed files.

• Perform postinstallation configuration. Tasks include customizing installations for individual users and applying service packs.

Perform and troubleshoot an unattended installation of a Windows desktop operating system.

• Answer end-user questions related to performing an unattended installation of a Windows XP operating system. Tasks include starting an installation, answering questions asked by an end user during an installation, and performing postinstallation tasks.

• Configure a PC to boot to a network device and start installation of a Windows XP operating system. Tasks include configuring PXE compliant network cards.

• Perform an installation by using unattended installation files.

Upgrade from a previous version of Windows.

• Answer end-user questions related to upgrading from a previous version of Windows. Considerations include available upgrade paths and methods for transferring user state data.

• Verify hardware compatibility for upgrade. Considerations include minimum hardware and system resource requirements.

• Verify application compatibility for upgrade. Tasks include ascertaining which applications can and cannot run, and using the application compatibility tools.

• Migrate user state data from an existing PC to a new PC.

• Install a second instance of an operating system on a computer.

Managing and Troubleshooting Access to Resources
Monitor, manage, and troubleshoot access to files and folders.

• Answer end-user questions related to managing and troubleshooting access to files and folders.

• Monitor, manage, and troubleshoot NTFS file permissions.

• Manage and troubleshoot simple file sharing.

• Manage and troubleshoot file encryption.

Manage and troubleshoot access to shared folders.

• Answer end-user questions related to managing and troubleshooting access to shared folders.

• Create shared folders.

• Configure access permission for shared folders on NTFS partitions.

• Troubleshoot and interpret Access Denied messages.

Connect to local and network print devices.

• Answer end-user questions related to printing locally.

• Configure and manage local printing.

• Answer end-user questions related to network-based printing.

• Connect to and manage printing to a network-based printer.

Manage and troubleshoot access to and synchronization of offline files.

• Answer end-user questions related to configuring and synchronizing offline files.

• Configure and troubleshoot offline files.

• Configure and troubleshoot offline file synchronization.

Configuring and Troubleshooting Hardware Devices and Drivers
Configure and troubleshoot storage devices.

• Answer end-user questions related to configuring hard disks and partitions or volumes.

• Manage and troubleshoot disk partitioning.

• Answer end-user questions related to optical drives such as CD-ROM, CD-RW, DVD, and DVD-R.

• Configure and troubleshoot removable storage devices such as pen drives, flash drives, and memory cards.

Configure and troubleshoot display devices.

• Answer end-user questions related to configuring desktop display settings.

• Configure display devices and display settings.

• Troubleshoot display device settings.

Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).

• Answer end-user questions related to configuring ACPI settings.

• Configure and troubleshoot operating system power settings.

• Configure and troubleshoot system standby and hibernate settings.

Configure and troubleshoot I/O devices.

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• Answer end-user questions related to configuring I/O devices.

• Configure and troubleshoot device settings.

• Configure and troubleshoot device drivers for I/O devices.

• Configure and troubleshoot hardware profiles.

Configuring and Troubleshooting the Desktop and User Environments
Configure the user environment.

• Answer end-user questions related to configuring the desktop and user environment.

• Configure and troubleshoot task and toolbar settings.

• Configure and troubleshoot accessibility options.

• Configure and troubleshoot pointing device settings.

• Configure and troubleshoot fast-use switching.

Configure support for multiple languages or multiple locations.

• Answer end-user questions related to regional settings.

• Configure and troubleshoot regional settings.

• Answer end-user questions related to language settings.

• Configure and troubleshoot language settings.

Troubleshoot security settings and local security policy.

• Answer end-user questions related to security settings.

• Identify end-user issues caused by local security policies such as Local Security Settings and Security Configuration and Analysis.

• Identify end-user issues caused by network security policies such as Resultant Set of Policy (RSoP) and Group Policy.

Configure and troubleshoot local user and group accounts.

• Answer end-user questions related to user accounts.

• Configure and troubleshoot local user accounts.

• Answer end-user questions related to local group accounts.

• Configure and troubleshoot local group accounts. Considerations include rights and permissions.

Troubleshoot system startup and user logon problems.

• Answer end-user questions related to system startup issues.

• Troubleshoot system startup problems.

• Answer end-user questions related to user logon issues.

• Troubleshoot local user logon issues.

• Troubleshoot domain user logon issues.

Monitor and analyze system performance.

• Answer end-user questions related to system performance.

• Use Help and Support to view and troubleshoot system performance.

• Use Task Manager to view and troubleshoot system performance.

• Use the Performance tool to capture system performance information.

Troubleshooting Network Protocols and Services
Troubleshoot TCP/IP. Tools include ARP; the Repair utility; connection properties; and the ping, ipconfig, pathping, and nslookup commands.

• Answer end-user questions related to configuring TCP/IP settings.

• Configure and troubleshoot manual TCP/IP configuration.

• Configure and troubleshoot automated TCP/IP address configuration.

• Configure and troubleshoot Internet Connection Firewall (ICF) settings such as enable and disable. Considerations include indications of issues related to enabling or disabling ICF.

Troubleshoot name resolution issues.

• Configure and troubleshoot host name resolution issues on a client computer. Considerations include Hosts files and DNS.

• Configure and troubleshoot NetBIOS name resolution issues on a client computer. Considerations include Lmhosts files and WINS.

Configure and troubleshoot remote connections.

• Configure and troubleshoot a remote dialup connection. Tasks include client-side configuration.

• Configure and troubleshoot a remote connection across the Internet. Tasks include client-side configuration.

Configure and troubleshoot Internet Explorer.

• Configure and troubleshoot Internet Explorer connections properties.

• Configure and troubleshoot Internet Explorer security properties.

• Configure and troubleshoot Internet Explorer general properties.

Configure and troubleshoot end-user systems by using remote connectivity tools.

• Use Remote Desktop to configure and troubleshoot an end user’s desktop.

• Use Remote Assistance to configure and troubleshoot an end user’s desktop.

QUESTION 4
A database architect on your team prepares a logical data model. The model
includes entries that correspond to clients, projects and timesheet entries. You are
reviewing the model. Which entity relationship or relationships should be
included?(Choose all that apply)
A. a Project entity is the parent of a TimesheetEntry entity
B. a Client entity is the child of a TimesheetEntry entity
C. a many-to-many relationship exists between a Client entity and a Project entity
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D. a many-to-many relationship exists between a Project entity and a TimesheetEntry
entity
E. a Client entity is the parent of a Project entity
F. a Client entity is the parent of a TimesheetEntry entity
Answer: A, E
A. Timesheets are billable to projects.
E. One client may have many projects
The sample design is shown below:
Incorrect Answers
B. Does not appear to make sense.
C.A client can have many projects, but a project may have only one client.
D.A project will have many timesheet entries, but a timesheet entry will have only one
project
F.Timesheets belong to projects, not clients.
QUESTION 5
The invoice creation process must be dynamically monitored to track the following
information:
1. Average number of seconds to create an invoice
2. Number of invoices created per second
3. Total number of successfully created invoices
4. Total number of failed attempts to create an invoice
Monitoring should occur with a minimum of development effort. What should you
do?
A. Write statistics to the database and use SQL Query Analyzer to dynamically monitor
the statistics
B. Create a remotable Microsoft .NET class to contain statistics. Configure the class as
singleton class. Write a utility that retrieves statistical information from this class
C. Write statistics to the application event log
D. Use custom performance counters
Answer: D
Custom PerformanceCounter objects can be created to collect and monitor performance
data while the application is running.
Incorrect Answers
A. This takes more time and is not as efficient as the proposed solution.
B. Will require too much effort.
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C. This would work, but viewing and analyzing the statistics would be a hassle. Using
performance monitor is much easier.
QUESTION 6
You are creating a high level class diagram for your solution. You need to add one
or more business entities to the diagram. Which entity or entities should you add?
(Choose all that apply)
A. Task time
B. Pop-up window
C. Project
D. Lawyer
E. Client
F. Task description
G. Time entry
Answer: C, D, E, G
A use case diagram documents the following design activities:
1. Identifying the system
2. Identifying actors
3. Defining the interactions between the actor and the system
4. Determining the system boundary
Incorrect Answers
A. Task time is part of a time entry.
B. A popup window is not a business object.
F. Task Description is also part of the time entry.

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