pass4sure microsoft mb2-421 v2.83
CRM 3.0 Installation & Configuration : mb2-421 Exam
Exam Number/Code: mb2-421
Exam Name: CRM 3.0 Installation & Configuration
VUE Code: CRM 30-421
Questions Type: Multiple choice,
Real Exam Question Numbers: 50 Questions
Passing Scores: 70%
Exam Language(s): English,Japanese
“CRM 3.0 Installation & Configuration”, also known as mb2-421 exam, is a Microsoft certification.
Preparing for the mb2-421 exam? Searching mb2-421 Test Questions, mb2-421 Practice Exam, mb2-421 Dumps?
With the complete collection of questions and answers, Pass4sure has assembled to take you through 154 Q&A to your mb2-421 Exam preparation. In the mb2-421 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
• Components of a Microsoft Dynamics CRM Deployment (24 percent)
Understand Features of the Microsoft Dynamics CRM Server
Understand Features of the Microsoft Dynamics CRM Clients
Using the Microsoft Dynamics CRM Laptop Client in Offline/Online Modes
Understand Microsoft Dynamics CRM E-Mail Processing Concepts
Understand SQL Server Reporting Services and Filtered Views
• Planning a Microsoft Dynamics CRM Deployment (18 percent)
Transport Customizations
Customize Forms, Previews, and Views
Work with Entity Attributes
Modify Entity Mapping
Renaming Entities
• Work with Custom Entities (23 percent)
Deploy Microsoft Dynamics CRM in Supported Active Directory Configurations
Deploy Microsoft Dynamics CRM in Supported SQL Server Configurations
Understand the Microsoft Dynamics CRM 3.0 Licensing Model
• Installing Microsoft Dynamics CRM (23 percent)
Install Microsoft Dynamics CRM Server
Install and Manage Microsoft Dynamics CRM Sample Data
Install Microsoft Dynamics CRM Exchange E-Mail Router
Install the Microsoft Dynamics CRM Client for Microsoft Office Outlook
• Configuring Microsoft Dynamics CRM (22 percent)
Create and Maintain Business Units and Sites
Maintain Microsoft Dynamics CRM Security Roles
Understand Microsoft Dynamics CRM Security Concepts
Create Teams and Deploy Them in Microsoft Dynamics CRM
Configure Microsoft Dynamics CRM System Settings
Configure Microsoft Dynamics CRM Using Server Manager and License Manager
Import and Export Customizations
• Maintaining Microsoft Dynamics CRM (13 percent)
Redeploy Microsoft Dynamics CRM
Upgrade Microsoft Dynamics CRM
Uninstall and Repair Microsoft Dynamics CRM
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Installation and Configuration should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Installation and Configuration for Microsoft Dynamics CRM
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
• Collection 8526: Installation and Configuration in Microsoft Dynamics CRM 3.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration
Classroom training for this exam
• Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration
Supplemental learning resources
• Microsoft Dynamics CRM 3.0 Implementation Guide
• The online Help within the Microsoft Dynamics CRM 3.0 product
Additional skills recommended
• General working knowledge of Windows Server 2000 or 2003, Active Directory (including an understanding of forests, domains, and trusts), IIS, Microsoft Exchange 2000 or 2003, SQL Server 2000, and Microsoft Office Outlook
Microsoft online resources
• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills being measured
This certification exam measures your ability to do the following:
• Understand and articulate how to set up and configure Microsoft Dynamics CRM 3.0.
• Understand the components used within a Microsoft Dynamics CRM 3.0 deployment and how those components should be effectively installed and deployed to support Microsoft Dynamics CRM.
• Understand supporting components such as Active Directory, Microsoft SQL Server 2000, IIS, and Microsoft Exchange, as well as the Microsoft Dynamics CRM components, which include Microsoft Dynamics CRM Server, the Web browser client, the Microsoft Dynamics CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM Exchange E-Mail Router, and Microsoft Dynamics CRM sample data.
• Configure business units, sites, security roles, users, teams, and organizational settings.
• Use the Microsoft Dynamics CRM 3.0 User Manager, Server Manager, and License Manager tools.
• Import and export customizations.
• Redeploy, upgrade, uninstall, and repair Microsoft Dynamics CRM 3.0.
Exam specifics
Time requirements and questions
• 120 minutes to complete the exam
• 50 questions, with a passing rate of 70 percent
• Multiple choice and multiple answer questions
Registration
Register for Exam #MB2-421, Microsoft Dynamics CRM 3.0 Installation and Configuration.
• Register now (Prometric.com)
QUESTION 1:
You work as a CRM consultant at Certkiller .com. The Certkiller .com network
consists of a single Active Directory domain named Certkiller .com. Certkiller .com has
its headquarters in Chicago and sales offices in Dallas and Miami. Every sales office has a Microsoft CRM 3.0 Server and five laptops.
The Telesales campaigns are used by all sales offices. Every sales office makes use of the mail merge functionality for direct mail order campaigns. Staff at every office comprise of ten telesales operators that work in two shifts. The telesales operators in
the two shifts make use of the same client computer.
You need to plan the deployment of the most appropriate Microsoft CRM client for
Certkiller .com.
What should you do?
A. You should deploy the Microsoft CRM laptop client for Outlook on the laptop computers.
B. You should deploy the Microsoft CRM desktop client for Outlook on the laptop computers.
C. You should deploy the Microsoft CRM laptop client for Outlook on Microsoft CRM
3.0 server.
D. You should deploy the web browser client on the laptop computers. Answer: B
QUESTION 2:
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You work as a CRM consultant at Certkiller .com. Certkiller .com consists of two departments named Development and Customer Care. Certkiller .com has its headquarters in Chicago and a branch office in Dallas. The Customer Care department resides in the headquarters and the Development department resides in the branch office.
The technicians in the Development department have developed a schema and
formed customization for Certkiller .com. This customization needs to be applied to
an existing Microsoft CRM implementation at the office of one of your customers. The customer, Rory Allen, has live data in their Microsoft CRM database and
Metabase. You need to apply the developed schema and form customization to Rory Allen’s existing Microsoft CRM database. The existing live data in Rory Allen’s Microsoft CRM database must be retained.
What should you do? (Each correct answer presents part of the solution. Choose
TWO.)
A. Backup the Metabase database developed by the Development department to a file.
B. Export the schema and form customization developed by the Development department
to a file using the Microsoft CRM Redeployment tool.
C. Export the schema and form customization developed by the Development department
to a file using the Export Customization tool.
D. Restore the Metabase database developed by the Development department from backup over Rory Allen’s Metabase database.
E. Import the schema and form customization developed by the Development department
to Rory Allen’s site using the Microsoft CRM Redeployment tool.
F. Import the schema and form customization developed by the Development department
to Rory Allen’s site using the Import Customization tool. Answer: C, F
QUESTION 3:
You work as a CRM consultant at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .internal. Microsoft CRM 3.0 Client for Outlook and Microsoft CRM 3.0 Exchange E-mail Router is used in the current Certkiller .com Microsoft CRM environment.
Certkiller .com wants to restructure its Active Directory domain by creating a new
domain named Certkiller .com. New user accounts must be created in the Certkiller .com domain and new mail boxes must be created for all Certkiller .com users. The new
domain will also contain a server named Certkiller -SR11. The Microsoft CRM environment will be retained but the Microsoft CRM 3.0 installations must be deployed on Certkiller -SR11.
You want to use the Microsoft CRM 3.0 Redeployment Wizard to redeploy the
Microsoft CRM 3.0 installation on Certkiller -SR11. What should you do?
A. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must assign a
Microsoft CRM security role to each user account.
B. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must install the
Microsoft CRM 3.0 Exchange E-mail Router on Certkiller -SR11.
C. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must ensure that the
DNS Server is accessible.
D. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must create the new user accounts.
Answer: D
QUESTION 4:
You work as a CRM consultant at Certkiller .com. Certkiller .com has four departments named Sales, Marketing, Finance and Research. Certkiller .com users
in the Marketing department use portable client computers when making presentations to prospective customers. Microsoft Office XP is installed on the portable computers. No service pack has been applied to Microsoft Office XP.
The CEO at Certkiller .com wants to implement the Microsoft CRM laptop client for
Certkiller .com users in the Marketing department. You need to ensure that the users
in the Marketing department can use the Microsoft CRM laptop client.
What should you do?
A. Install Service Pack 1 for Microsoft Office XP on the portable computers.
B. Install Service Pack 2 for Microsoft Office XP on the portable computers.
C. Install Service Pack 3 for Microsoft Office XP on the portable computers. D. None of the above.
Answer: C
QUESTION 5:
You work as a CRM consultant at Certkiller .com. Certkiller .com has its headquarters in New York and sales offices in Paris and Berlin.
You need to use the Microsoft CRM 3.0 Redeployment Wizard to redeploy data from one version of CRM 3.0 to another.
What should you do? To answer, complete the following phrase: You can redeploy data from _____.
A. a French version of Microsoft CRM 3.0 to another French version of Microsoft CRM
3.0
B. a French version of Microsoft CRM 3.0 to an International English version of
Microsoft CRM 3.0
C. a German version of Microsoft CRM 3.0 to a French version of Microsoft CRM 3.0
D. an International English version of Microsoft CRM 3.0 to a French version of
Microsoft CRM 3.0
E. an International English version of Microsoft CRM 3.0 to a German version of
Microsoft CRM 3.0
Answer: A
QUESTION 6:
You work as a CRM consultant at Certkiller .com. The Certkiller .com network contains a server named Certkiller -SR13. Microsoft CRM 3.0 is installed on Certkiller -SR13. Microsoft CRM 3.0 on Certkiller -SR13 is configured to use port 5452. A Certkiller .com user named Andy Reid regularly connects to the Microsoft CRM 3.0 on Certkiller -SR13.
Whenever Andy Reid connects to the Microsoft CRM 3.0 on Certkiller -SR13, he must enter the URL “http:// Certkiller -SR13:5452″. He only wants to type http://CRM.
What should you do? (Choose TWO.)
A. Create a host header in IIS Manager.
B. Uninstall Microsoft CRM and then reinstall it and define a new application pool for the new Microsoft CRM site
pass4sure mb2-421
Questions and Answers : 154 Q&A
Updated: 2008-3-18
Market Price: $159.99
Member Price: $125.99
MBS [ MB2-421 ]CRM 3.0 Certification is one of the newest released exams for Microsoft Business Solutions Certificates. MB2-421 Pass4sure build the questions pool immediately after got the news from Microsoft Business Solutions provider, so candicates will get the latest material for preparing this exam from pass4sure. The candidate who successfully passed this exam indicates that he has mastered the knowledge and skills of CRM 3.0 Certification .
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