pass4sure microsoft MB2-422 v2.83

CRM 3.0 Customization : mb2-422 Exam

Exam Number/Code: mb2-422
Exam Name: CRM 3.0 Customization
VUE Code: CRM 30-422
Questions Type: Multiple choice,
Real Exam Question Numbers: 70 Question
Passing Scores: 70%
Exam Language(s): English,Spanish ,Danish ,Dutch ,German ,Brazilian-Portuguese ,French ,Russian ,Italian ,Japanese ,Chinese

“CRM 3.0 Customization”, also known as mb2-422 exam, is a Microsoft certification.
Preparing for the mb2-422 exam? Searching mb2-422 Test Questions, mb2-422 Practice Exam, mb2-422 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 212 questions to your mb2-422 Exam preparation. In the mb2-422 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

• Planning Customizations (11 percent)
Align Customizations with Microsoft Dynamics CRM Design
Recognize Capabilities for Extended Development
Recognize Core Customization Capabilities
Recognize Capability to Transport Customizations

• Customize Entities (16 percent)
Transport Customizations
Customize Forms, Previews, and Views
Work with Entity Attributes
Modify Entity Mapping
Renaming Entities

• Work with Custom Entities (23 percent)
Identify When to Use Custom Entities
Define Custom Entities
Plan Entity Relationships
Define Entity Relationships
Delete Custom Entities and Relationships

• Workflow (13 percent)
Define a Workflow Rule
Define a Sales Process
Set Values by Using Dynamic Text
Manage Workflows and Sales Processes
Troubleshoot Problems with Workflow

• Customize Reports (11 percent)
Report Planning
Managing Reports
Create or Modify Reports

• Configure Application Integrations (9 percent)
Configure Application Integrations by Using IFrame
Create Controls by Using ISV.Config
Using URL Addressable Forms
Modify Navigation with SiteMap
Recognize Capabilities for Server Programming

• Application Event Programming (17 percent)
Using Form and Field Events
Referencing Microsoft Dynamics CRM Values
Troubleshooting Client-Side Code

Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Customization should take this exam.

Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM
• Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM
• Microsoft Certified Business Management Solutions Professional – Installation and Configuration for Microsoft Dynamics CRM
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

E-Learning courses for this exam

• Collection 8525: Customization in Microsoft Dynamics CRM 3.0

Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.

Training materials for this exam

Training materials for Microsoft Dynamics can be ordered through your local partner.

• Course 8525: Microsoft Dynamics CRM 3.0 Customization

Classroom training for this exam

• Course 8525: Microsoft Dynamics CRM 3.0 Customization

Supplemental learning resources

• Microsoft Dynamics CRM 3.0 SDK Client Programming Guide

• Course 8521: Microsoft Dynamics CRM 3.0 Sales Management

• Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation

• Course 8523: Microsoft Dynamics CRM 3.0 Service Management

• Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling

• Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration

Additional skills recommended

• Familiarity with using the Microsoft Dynamics CRM 3.0 application and CRM implementation methodologies

• Experience working with relational databases, Web development, JScript, DHTML, and XML

Microsoft online resources

• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Skills being measured
This certification exam measures your ability to do the following:

• Plan customizations for Microsoft Dynamics CRM 3.0.

• Customize entities and create custom entities.

• Create solutions using Workflow.

• Create custom reports.

• Integrate other applications into Microsoft Dynamics CRM 3.0.

• Use client-side code with form and field events.

Exam specifics
Time requirements and questions

• 120 minutes to complete the exam

• 70 questions, with a passing rate of 70 percent

• Multiple choice and multiple answer questions

Registration

• Register now (Prometric.com)

QUESTION 1
You work as a CRM administrator at Certkiller .com. Your assistant is named Clive Wilson. You instruct Clive Wilson to define a second client in the case form that will serve as the secondary owner. You also instruct Clive Wilson to ensure that the
contact data for the second client is readily accessible in Workflow without needing custom development.
What should Clive Wilson do?

A. A relationship association between Case and User should be created in order to train clients to create a Note on the Case document to backup the owner.
B. An organization-owned entity called ‘Secondary Owner’ should be created that keeps data representing Microsoft CRM users which is assigned as Secondary Case owners. Then you should create a relationship between Secondary Owner and Case to create a
lookup field on the Case form. Thereafter you are able to maintain information regarding
Secondary Owners separate from Users.
C. An nvarchar field should be created to permit the entry of the secondary client in the case form.
D. The association between Case and Client should be created where the client is the primary entity.

Answer: B

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QUESTION 2
You work as the CRM administrator at Certkiller .com. Your assistant is named
Clive Wilson. The Certkiller .com network consists of one Windows Small Business
Server 2003 Active Directory domain named Certkiller .com.
You have received instruction from the CIO to implement Microsoft CRM 3.0. Certkiller .com wants to associate service cases with accounts. Management wants to link the case with a particular person associated with the account
You instruct Clive Wilson to identify the best solution to create this association? What should Clive Wilson do?

A. The existing Responsible Contact lookup field on the Case Form should be exposed.
B. He should create a new nvarchar text attribute called Responsible Contact.
C. He should insist that the clients create a new association with the Responsible Contact entity.
D. He should train the users to type the existing Responsible Contact topic field at the beginning of the lookup field and expose the lookup filed in the case.

Answer: A

QUESTION 3
You work as the network technician at Certkiller .com. You have received instruction from the CIO to implement Microsoft CRM. Certkiller .com intends to use an image
file as an icon for a custom entity.

What should you do?

A. You should make use of the Microsoft CRM Deployment manager to upload an icon for the Web and Outlook Clients.
B. You should make use of the Microsoft CRM Deployment manager to locate the default custom entity icon in \_img\ for the Web client.
C. You should make use of the Microsoft CRM Customization Area to upload an icon for the Web and Outlook Clients.
D. You should make use of the Microsoft CRM Customization Area to upload an icon for the Web client. The image file is copied to the Outlook client network installation
location. Answer: C
QUESTION 4
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. You implement Microsoft CRM 3.0 on the Certkiller .com network.
You have received instruction from the CIO to integrate its financial system into Microsoft CRM. You need to display four particular revenue fields on the Income Form. You need to ensure that the information displayed is current.
What should you do?

A. The Income form should be modified. Post-callouts configured for specific events to execute logic in custom assemblies to write data directly to the database of the financial system should be used.
B. Use the Income form and create triggers on the Microsoft CRM database to write data directly to the database of the financial system when records are created or updated
should be modified.
C. Use the Income form and client side code to write the data directly to the database of the financial system should be modified.
D. Use the .aspx page that displays the Income form and write the data directly to the database of the financial system should be modified.

Answer: A

QUESTION 5
You work as the network administrator at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. Microsoft
CRM 3.0 is implemented on the Certkiller .com network.
You have received instruction from the CIO to execute conditional validation of the field values. A Certkiller .com employee named Andy Reid works in the Research
and Development department. You delegate the task of identifying the best option to execute the validation to Andy Reid. You inform Andy Reid that the correct value of
a text field depends on the values in numerous other fields. What should he do? (Choose all that apply.)

A. He should use the client side code in the OnLoad event to set the default value when
the Create form is used.
B. In the OnChange event for the Est. Revenue field you should set the value in order to check the value of the field.
C. He should use the form OnChange Event.
D. In the OnSave event form he should compare the ‘value and ‘returnValue’ properties of the Est. Revenue field to ensure that they are the same.
E. He should use the form OnSave Event. Answer: E
QUESTION 6
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. You implement Microsoft CRM 3.0 on the Certkiller .com network.
You have received instruction from the CIO to create a custom entity called ‘Event’.
‘Event’ will be used to keep data about certain events that are not part of the
normal services Certkiller .com offers. A Certkiller .com employee named Kara Lang works in the Research and Development department.
You delegate the task of configuring three lookup fields on the event form. These lookup fields are used to link Microsoft CRM clients who are responsible for the areas of Entertainment, Catering, and Security. Kara Lang needs to identify the possible solutions to address the need.
What should she do?

A. The Event entity should be created with a relationship to Activities than storing the data in the Event form.
Task activities should then be created for the individual areas of responsibility. B. Have a developer create A custom .aspx page needs to be created.
This will permit the clients to choose a CRM User and save the data with the Event record.
No actual relationship is created in Microsoft CRM.
C. She should create three relationships between Event and User. User will then be the primary entity.
The lookup fields are then displayed in the Event form.
D. A text field should be used to enter the names of the individuals without making use
of a lookup field. Answer: A, B, D
QUESTION 7
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. You have recently configured a custom

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Questions and Answers : 212 questions
Updated: 2008-3-18
Market Price: $159.99
Member Price: $125.99
MBS [ MB2-422 ]CRM 3.0 Certification is one of the newest released exams for Microsoft Business Solutions Certificates. MB2-422 Pass4sure build the questions pool immediately after got the news from Microsoft Business Solutions provider, so candicates will get the latest material for preparing this exam from pass4sure. The candidate who successfully passed this exam indicates that he has mastered the knowledge and skills of CRM 3.0 Certification.

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