pass4sure microsoft mb2-423 v2.83

CRM 3.0 Applications : mb2-423 Exam

Exam Number/Code: mb2-423
Exam Name: CRM 3.0 Applications
VUE Code: CRM 30-423
Questions Type: Multiple choice,
Real Exam Question Numbers: 60 Questions
Passing Scores: 70%
Exam Language(s): English,German ,Brazilian-Portuguese ,Spanish ,Dutch,Danish ,French ,Russian ,Italian ,Chinese ,Japanese

“CRM 3.0 Applications”, also known as mb2-423 exam, is a Microsoft certification.
Preparing for the mb2-423 exam? Searching mb2-423 Test Questions, mb2-423 Practice Exam, mb2-423 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 182 questions to your mb2-423 Exam preparation. In the mb2-423 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

• Microsoft Dynamics CRM Concepts (13 percent)
Accounts and Contacts
Outlook Client

• Sales Management (30 percent)
Sales Management Life Cycle
Lead Management
Completing the Sale
Sales Productivity
Sales Administration

• Marketing Automation (22 percent)
Marketing Automation Life Cycle
Planning a Marketing Campaign
Campaign Creation
Campaign Execution and Response Management

• Service Management (20 percent)
Service Management Life Cycle
Contract Management
Case Management
Creating a Knowledge Base
Managing Service Queues

• Service Scheduling (15 percent)
Service Scheduling Life Cycle
Scheduling Services
Scheduling Administration
Defining Services

Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Applications should take this exam.

Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM
• Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

E-Learning courses for this exam

• Collection 8521: Sales Management in Microsoft Dynamics CRM 3.0
• Collection 8522: Marketing Automation in Microsoft Dynamics CRM 3.0
• Collection 8523: Service Management in Microsoft Dynamics CRM 3.0
• Collection 8524: Service Scheduling in Microsoft Dynamics CRM 3.0

Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.

Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.

• Course 8521: Microsoft Dynamics CRM 3.0 Sales Management

• Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation

• Course 8523: Microsoft Dynamics CRM 3.0 Service Management

• Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling

Classroom training for this exam

• Course 8521: Microsoft Dynamics CRM 3.0 Sales Management
• Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation
• Course 8523: Microsoft Dynamics CRM 3.0 Service Management
• Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling

Supplemental learning resources

Refer to the following online manuals and tutorials found in online Help within the Microsoft Dynamics CRM 3.0 product:

• Sales Management

• Marketing Automation

• Service Management

• Service Scheduling

Additional skills recommended

• General working knowledge of Microsoft Windows

• General working knowledge of customer relationship management processes

Microsoft online resources

• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Skills being measured
This certification exam measures your ability to do the following:

• Understand and articulate how to use and effectively implement the applications module in Microsoft Dynamics CRM 3.0.

• Use the application terms to adequately convey solutions to other users.

Exam specifics
Time requirements and questions

• 120 minutes to complete the exam

• 60 questions, with a passing rate of 70 percent

• Multiple choice and multiple answer questions

Registration

• Register now (Prometric.com)

QUESTION 1
You work as the Sales Manager at Certkiller .com. Microsoft CRM 3.0 is implemented on the Certkiller .com network.
You need to identify the types of leads that will result in the most opportunity using Microsoft CRM. A Certkiller .com employee named Kara Lang works in the Sales Department. You delegate the task of identifying the types of leads that will result in the most opportunity. You inform Kara Lang that she must use the most efficient manner?
What should Kara Lang do?

A. She should create a new marketing campaign.
B. She should run the Microsoft CRM Lead Source Effectiveness Report. C. She should create a Microsoft CRM Advanced Find search.
D. She should create a new View for Lead Types. E. All of the above.

Answer: B

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QUESTION 2
You work as a CRM consultant at Certkiller .com. Microsoft CRM 3.0 is implemented on the Certkiller .com network. Certkiller .com is currently running a marketing campaign. The Manager of the Marketing department is named Clive Wilson. Clive Wilson wants to track responses from customers.
What should Clive Wilson do?

A. He should make use of the Expected Response. B. He should make use of the Response Code.
C. He should make use of the Promotion Code. D. He should make use of the Lead Code.

Answer:

QUESTION 3
You work as a CRM consultant at Certkiller .com. Microsoft CRM 3.0 is implemented on the Certkiller .com network.
Certkiller .com has recently hired a new junior sales representative named Mia
Hamm. Mia Hamm is not familiar with Microsoft CRM works in the IT department and wants to know what the features of contacts in CRM are.
What would you reply? (Choose all that apply.)

A. A feature of the contacts in Microsoft CRM is that the account does not need a contact.
B. A feature of the contacts in Microsoft CRM is that the contact should have only one parent account but can have more than one sub-contact.
C. Features of contacts in Microsoft CRM are that the contact must have sub-contacts

and you are able to achieve inventory management.
D. A feature of the contacts in Microsoft CRM is that you can achieve inventory management and have a Many-to-Many supported relationship.

Answer: A, B

QUESTION 4
Rory Allen works as a Sales consultant at Certkiller .com. Certkiller .com has deployed Microsoft CRM 3.0. Rory Allen wants to know what advantages Certkiller .com can achieve by making use of the Microsoft CRM Sales Management module to follow a defined sales process.
What would you reply? (Choose all that apply.)

A. You should be able to determine qualified opportunities and accomplish inventory management.
B. You should be able to obtain sales data easily for reporting.
C. You should be able to accomplish inventory management and shorter sales cycles.
D. You should be able to accomplish shorter sales cycles and determine qualified opportunities.

Answer: B, D

QUESTION 5
You work as a Sales consultant at Certkiller .com. Microsoft CRM 3.0 is implemented on the Certkiller .com network.
You need to identify the information needed to schedule a service for a customer. What should you do?

A. Identify the location where the service will be performed. B. Identify the time and subject for the appointment.
C. Identify the subject and place for the appointment.
D. Identify the customer as well as the time for the appointment. Answer: B
QUESTION 6
You work as a Sales representative at Certkiller .com. Microsoft CRM is implemented on the Certkiller .com network.
You have written a knowledge based article and submitted it to management. Certkiller .com management has not yet approved your article. You want to identify the queue your article presently resides in.
What should you do?

A. Check the New queue. B. Check the Draft queue.
C. Check the Opportunity queue.

D. Check the Unapproved queue.
E. Check the Pending queue. Answer: D
QUESTION 7
You work as a CRM consultant at Certkiller .com. A Certkiller .com customer named
Andy Booth complains about the level of service he received from Certkiller .com. You want to track the problem individually so that it can be escalated for
resolution.
What should you do? (Choose the best answer.)

A. Insert a note into Andy Booth’s customer record. B. Create a new case against the customer.
C. Create a routing rule for the complaint.
D. Insert a phone call activity into Andy Booth’s customer record. Answer: B
QUESTION 8
You work as the system administrator at Certkiller .com. Microsoft CRM 3.0 is implemented on the Certkiller .com network.
A Certkiller .com user named Kara Lang complains that Microsoft CRM appointments are not synchronized when the Microsoft CRM contacts are synchronized with Microsoft Outlook. You need to ensure that the Microsoft CRM
appointments are synchronized when the Microsoft CRM contacts are synchronized with Microsoft Outlook.
What should you do?

A. You should instruct the Kara Lang to initiate synchronization manually.
B. You should add additional RAM to the workstation in order to synchronized Microsoft
CRM appointments with Microsoft Outlook.
C. You should instruct Kara Lang to go offline and then initiate synchronization.
D. You should instruct Kara Lang to include appointments in the synchronization process.

Answer: D

QUESTION 9
You work as a CRM consultant at Certkiller .com. Microsoft CRM 3.0 is implemented on the Certkiller .com network.
A Certkiller .com user named Dean Austin has recently implemented a marketing campaign that sends e-mails directly to a marketing list. Dean Austin needs to send the same e-mail messages to a new list of customers.
Where should Dean Austin do?

pass4sure mb2-423

Questions and Answers : 182 questions
Updated: 2008-2-26
Market Price: $159.99
MBS [ MB2-423 ]CRM 3.0 Certification is one of the newest released exams for Microsoft Business Solutions Certificates. MB2-423 Pass4sure build the questions pool immediately after got the news from Microsoft Business Solutions provider, so candicates will get the latest material for preparing this exam from pass4sure. The candidate who successfully passed this exam indicates that he has mastered the knowledge and skills of CRM 3.0 Certification.

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