pass4sure microsoft MB3-465 v2.83

GP 9.0 Field Service Implementation : MB3-465 Exam

Exam Number/Code: MB3-465
Exam Name: GP 9.0 Field Service Implementation
VUE Code: GP 90-465
Questions Type: Multiple choice,
Real Exam Question Numbers: 50 questions
Passing Scores: 80%
Exam Language(s): English

“GP 9.0 Field Service Implementation”, also known as MB3-465 exam, is a Microsoft certification.
Preparing for the MB3-465 exam? Searching MB3-465 Test Questions, MB3-465 Practice Exam, MB3-465 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 152 questions to your MB3-465 Exam preparation. In the MB3-465 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

• Installation and Configuration (32 percent)
Installation Tools
Configuring Service Call
Basic Installation Guidelines

• Field Service Application (32 percent)
Service Call Management
Contract Administration
Depot Management
Returns
Preventive Maintenance Process Flows
FSS Web Tools

• Implementation (36 percent)
Service Type: Labor Items Implementation
Service Call Sites Implementation
Preventive Maintenance
Contract Pricing Implementation
RMA Process Line Implementation
Depot Management Implementation

Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics GP 9.0 Field Service Implementation should take this exam.

Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics GP

Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.

• Course 8538: Field Service Implementations in Microsoft Dynamics GP 9.0

Classroom training for this exam

• Course 8538: Field Service Implementations in Microsoft Dynamics GP 9.0

Additional skills recommended

• Basic knowledge of the Foundation and Financial modules in Microsoft Dynamics GP 9.0

• Knowledge of inventory, sales order processing, payables management, purchase order processing, service call management, contract administration, preventive maintenance, returns management, and depot management

Microsoft online resources

• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Skills being measured
This certification exam measures your ability to do the following:

• Understand and articulate how to implement and set up field service in Microsoft Dynamics GP 9.0.

Exam specifics
Time requirements and questions

• 90 minutes to complete the exam

• 50 questions, with a passing rate of 80 percent

• Multiple choice and multiple answer questions

Registration

• Register now (Prometric.com)
Question: 1
Which of the following is a major success factor in a successful software implementation?

A – The partner makes the decisions involved in the implementation
B – The improved user ownership that results
C – To complete the project as quickly as possible with little input from the customer
D – To acquire all the information needed for the project in the kick-off and initial design meeting so the customer has little involvement
Answer: B Question: 2
In which dictionary will you find custom or modified Field Service reports?

A – Dynamics.dic
B – Reports.dic
C – RPTS949.dic
D – SRVCADV.dic
Answer: C Question: 3
Which Field Service Series modules below are installed when you install Microsoft Dynamics
GP?

A – Service Call Management and Contract Administration only
B – eTech, TechAssist, eService Calls, and eReturns
C – Service Call Management, Contract Administration, Preventive Maintenance, Returns
Management, and Depot Management
D – Service Call Management, Contract Administration, Preventive Maintenance, Returns
Management, Depot Management, ManagerAssist, and TechAssist
Answer: C Question: 4
Which of the following tools is best suited to create a report which would pull data from
Receivables Management, Inventory Control, Sales Order Processing, Contract Administration and Service Call Management all at the same time?

A – Modifier
B – Crystal Reports
C – Report Writer
D – Integration Manager
Answer: B Question: 5
When using a successful software methodology, the formal analysis process is critical for the success of the project. The analysis is valuable for which of the following reasons? Choose the 2
that apply.

A – It minimizes the need for training
B – It provides a clear definition of client expectations
C – It documents business rules and practices
D – It promotes customer buy-in of the project

Answer: C, D

Question: 6
In which of the following documents should modifications be identified and documented?

A – In the Post Implementation Review
B – In the Statement of Work
C – In the Project Timeline
D – In the Requirements Analysis
Answer: B Question: 7
Successful Software Implementation methodology recommends complex modifications and system integrations be completed at which of the following stages or phases of the entire project?

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A – During the Analysis Phase
B – During Phase 2 of the Project
C – Implement prior to the “go live” of Phase 1
D – During Phase 1 of the Project
Answer: B Question: 8
Which of the following standard Microsoft Dynamics GP features are supported by the Field
Service Series? Choose the 3 that apply.

A – Multi-Bins
B – Lot-tracked inventory
C – Extended Pricing
D – Named Printers
Answer: A, C, D Question: 9
In which dictionary are the original Field Service Series reports located?

A – Dynamics.dic
B – Reports.dic
C – FRMS949.dic
D – SRVCADV.dic
Answer: D Question: 10
Which of the following statements about successful software deployment is TRUE?

A – Pilot everything and time-phase the implementation
B – Pilot everything only when all Field Service modules will be used/implemented
C – Implement one Field Service module in each phase.
D – Pilot everything only when integrations and customizations are present

Answer: A

Question: 11
Which of the following statements are TRUE regarding the Field Service user interface? Choose the 2 that apply.

A – The Field Service Client is automatically installed when the Microsoft Dynamics GP
installation is performed
B – The setup for the Field Service Series is found under Tools > Setup > Project
C – Upon installation Microsoft Dynamics GP, the Field Service Series objects are automatically added to SmartList
D – There are four different setup options available; Service, Contracts, Returns and Depot
Answer: A, B Question: 12
What is the best way to modify the message generated when an escalation is executed?

A – Create a new stored procedure
B – Modify the existing SQL stored procedure that executes the page
C – Modify the paging message using VBA
D – Modify the paging message using Modifier
Answer: B Question: 13
Which of the following tools is best used to change the Call Number field on the Service Call
Entry/Update window to Service Order Number?

A – SmartList
B – Report Writer
C – Modifier
D – Extender
Answer: C Question: 14
Which of the following statements are true regarding a Requirements Analysis Feature Map? Choose the 3 that apply.

A – It determines features that are native to the Field Service System
B – It specifies the cost of required modifications
C – It estimates the time required to complete a modification
D – It shows how existing features may offer work-around solutions
Answer: A, C, D Question: 15
Which of the following is a TRUE statement regarding a successful software implementation?

A – The key point is to look for quick wins. Consider implementing the software in phases by core functionality.
B – The key point is to look for quick wins. Consider phasing your implementation by either: Module, Organization or target user group(s). Business functions or processes
C – The key point is to look for quick wins. Consider reviewing only the software features which are applicable to their business objectives.
D – The key point is to look for quick wins. Consider analysis to discover workarounds as opposed

to modifications to the core logic of the Field Service Series.
Answer: B Question: 16
Which of the following best practices should you consider during the initial stages of the software implementation phase?

A – This is a good time for the new consultants, trainers, and programmers to get their feet wet and perform the majority of the work
B – Have your experienced consultants and developers involved
C – Involve as many resources as you have available
D – Make sure the users understand how the application affects their specific area only
Answer: B Question: 17
eService integrates directly with which of the following modules? Choose the 1 that apply.

A – Fixed Assets
B – Manufacturing
C – Project Accounting
D – Service Call Management
E – Fixed Assets
Answer: D Question: 18
Which of the following statements are TRUE about eTech? Choose the 3 that apply.

A – eTech allows customers access to your Field Service data
B – eTech can be used to access multiple Microsoft Dynamics GP company databases.
C – eTech requires that Tech ID’s be associated with specific SQL user ID’s for security authentication purposes.
D – It is recommended that the eTech application be installed on a dedicated Web Server to maximize productivity and communication between the client and the host
Answer: B, C, D Question: 19
Line Item Types that can be attached to the PM Event include which of the following? Choose the
3 that apply.

A – Additional Charges
B – Labor C – Travel D – Parts
Answer: A, B, D Question: 20
Which of the following denotes the correct list of statuses automatically tracked by the system in
Depot Management?

A – Entered, WIP, Backordered, Completed

pass4sure MB3-465

Questions and Answers : 152 questions
Updated: 2008-3-18
Market Price: $159.99
Member Price: $125.99

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