pass4sure microsoft MB7-231 v2.83

Navision 4.0 Relationship Management : MB7-231 Exam

Exam Number/Code: MB7-231
Exam Name: Navision 4.0 Relationship Management
VUE Code: NAV 40-231
Questions Type: Multiple choice,
Real Exam Question Numbers: 40 Questions
Passing Scores: 70%
Exam Language(s): English

“Navision 4.0 Relationship Management”, also known as MB7-231 exam, is a Microsoft certification.
Preparing for the MB7-231 exam? Searching MB7-231 Test Questions, MB7-231 Practice Exam, MB7-231 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 120 questions to your MB7-231 Exam preparation. In the MB7-231 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

• Setup Procedures (15 percent)
Automatically Recorded Interactions
Synchronization with Customers, Vendors, and Bank Accounts
Searching for Duplicates
E-Mail Logging

• Contacts (15 percent)
Setting Up Contacts
Creating Contact Companies
Creating Contact Persons
Searching for Contacts
Searching for Duplicate Contacts
Synchronizing Contact with Customers, Vendors, and Bank Accounts
Exporting Contacts
Setting Up Customer Templates
Making a Sales Quote from the Opportunity List Window
Making a Sales Quote from the Sales Quote Window
Assigning a Sales Quote to an Opportunity

• Interaction and Document Management (17.5 percent)
Setting Up Interactions
Phone Calls and E-Mails
Automatically Recorded Interactions
Canceling and Deleting Interaction Log Entries
Saving a Sales Quote
Restoring a Sales Quote or Order
Logging and Saving a Version of a Sales Order
Restoring a Sales Order

• Campaigns and Segmentation (12.5 percent)
Setting Up and Creating Campaigns
Creating Segments
Creating Interactions for Segments
Campaign Pricing

• Outlook Integration and Task Management (20 percent)
Setting Up Teams and Activities
Crating and Modifying To-Dos
Assigning Activities
Converting Team To-Dos
Sending E-Mail Meeting Invitations
Closing, Canceling, and Deleting To-Dos
Setting Up Outlook Integration
Synchronizing Contacts, Salespeople, and To-Dos
Viewing Outlook Items from Microsoft Dynamics NAV and NAV Records from Outlook
Synchronizing Batch Jobs

• Other Topics (20 percent)
Setting Up and Creating Opportunities
Creating To-Dos for Opportunities
Creating Sales Quotes and Orders for Opportunities
Closing and Deleting Opportunities
Profile Questionnaires
Contact Rating
Creating Segments Using Profile Information
Updating Profile Questionnaires
Creating Salutation Formulas
Assigning Salutation Code to the Contact
Creating Interaction Using Salutation Code
Creating an Interaction Using a Segment Including Logging of the Segment

Audience profile
Individuals who want to obtain a certification on Microsoft Business Solutions – Navision (now Microsoft Dynamics NAV) 4.0 Relationship Management should take this exam.

Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics NAV
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

Training materials for this exam

Training materials for Microsoft Dynamics can be ordered through your local partner.

• Microsoft Business Solutions – Navision 4.0 Relationship Management

Classroom training for this exam

• Course 8363: Microsoft Business Solutions – Navision 4.0 Relationship Management

Supplemental learning resources

• Online Help within the Microsoft Dynamics NAV 4.0 product

Additional skills recommended

• A minimum of three months of hands-on experience with Relationship Management in Microsoft Dynamics NAV 4.0

Microsoft online resources

• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

Skills being measured
This certification exam measures your ability to do the following:

• Understand and articulate how to set up and use the relationship management module in Microsoft Dynamics NAV.

Exam specifics
Time requirements and questions

• 90 minutes to complete the exam

• 40 questions, with a passing rate of 70 percent

• Multiple choice and multiple answer questions

Registration

• Register now (Prometric.com)

Question: 1
It you want to store the documents inside Microsoft Navision, which option do you need to specify
in the Setup window?

A – Disk File
B – Embedded
C – Network
D – No setup option is needed
Answer: B Question: 2
Within Microsoft Navision Relationship Management Synchronization can occur for the following:

A – Bank Accounts Customers, and Vendors
B – Country, Currency Codes and G/L Accounts
C – G/L Accounts only
D – All Master Records within Microsoft Navision
Answer: A Question: 3
What is the default Time Interval (Sec.) setting within the E-mail Logging tab?

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A – 10 seconds B – 15 seconds C – 30 seconds D – 60 seconds
Answer: C Question: 4
You would like the Microsoft Navision application to automatically record interactions. What types
of processes will NOT record interactions?

A – Print Sales and Purchase Quotes B – Print Sales and Purchase Orders C – Print Sales and Purchase Invoices
D – Post Sales and Purchase Blanket Orders
Answer: D Question: 5
You have two options in the Relationship Management Setup window: Inheritance Information and Defaults Information. Which or the following override the other when both are selected or filled in?

A – The default information overrides the inheritance information.
B – The inheritance information overrides the default information
C – The first information to be filled in overrides.
D – All original information is used as the override.
Answer: B Question: 6

The duplicate search feature in the Relationship Management area works on which of the
following selections?

A – Contact person only
B – Contact company only
C – Both contact person and company
D – Only contacts that have been created as customers
Answer: B Question: 7
What is the effect if you enter a low percentage in the Search Hit field?

A – A lower number gives a better chance of finding true duplicates
B – The number has no effect on finding duplicates
C – A higher number does not find as many true duplicates
D – A lower number finds many duplicates, but many of these will not be true duplicates
Answer: D Question: 8
Your company has an opportunity’ to sell 20 pieces of office furniture to a potential new customer and the customer has asked for a sales quote. You would like to enter this opportunity into the
system, but not yet make a customer card because the sale is in an early stage. What type of
card should you make to enter the opportunity under?

A – To-do
B – Customer Card
C – Customer Template
D – Sales quotes can be entered without any codes
Answer: C Question: 9
Your company makes changes or additions to the contact card each time it is opened. You would like the system to update the data in the fields each time a change has taken place. You will want
to set up your Search Index Mode field with the following selection:

A – Each Time
B – Manual
C – Automatic
D – Blurry Key
Answer: C Question: 10
Before a Sales Quote is created, what must be defined?

A – A Contact
B – Customer Template
C – Opportunity must exist
D – A Shipping Address

Answer: A, B, C

Question: 11
The Contact Web Sources window is used for what?

A – To see the last time the Contact paid their bill. B – To check the amount owed by the contact.
C – To select a search engine or web site and enter in a search word that the program will use when searching for information about the contact on the Internet.
D – This window is used to show all internet activity by the contact to your website to include inquiries, online sales and payments.
Answer: C Question: 12
Which field on the Contact Card contains the date of the last interaction which was successful or
unsuccessful?

A – Last Date Attempted
B – Date of Last Interaction
C – Last Date Modified
D – No such field exists
Answer: A Question: 13
What function would you use if you would like to save a Sales Quote?

A – Archive Document function
B – Save Document function
C – Restore Document function
D – Log Interaction function
Answer: A Question: 14
What is the result of two or more users opening and/or modifying an interaction template attachment at the same time?

A – All user changes occur when the document is imported
B – No changes occur when the document is imported
C – The changes of the first user to import the document will be saved
D – Microsoft Navision will shut down
Answer: C Question: 15
Automatically recorded interactions primarily occur when you do the following action:

A – Post All Sales Documents
B – Print the various documents
C – No action is needed to record interactions automatically
D – Click on Posting I Record Interaction from the Document form
Answer: C Question: 16

pass4sure MB7-231

Questions and Answers : 120 questions
Updated: 2008-2-9
Market Price: $159.99
Member Price: $125.99

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