Pro:Microsoft Desktop Support Consumer : 70-623 Exam

Exam Number/Code: 70-623
Exam Name: Pro:Microsoft Desktop Support Consumer

“Pro:Microsoft Desktop Support Consumer”, also known as 70-623 exam, is a Microsoft certification.
Preparing for the 70-623 exam? Searching 70-623 Test Questions, 70-623 Practice Exam, 70-623 Dumps?

With the complete collection of questions and answers, Pass4sure has assembled to take you through 162 Q&As to your 70-623 Exam preparation. In the 70-623 exam resources, you will cover every field and category in Microsoft Windows Vista, Configuring helping to ready you for your successful Microsoft Certification.

Exam news
This Microsoft Certified Professional (PRO) exam was released in May 2007.

Audience profile
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).

Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.

Candidates for this exam should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.

Credit toward certification
When you pass Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians, in conjunction with passing Exam 70-620: TS: Windows Vista, Configuring, you complete the exam requirements for the following certification:

• Microsoft Certified IT Professional (MCITP): Consumer Support Technician

Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills measured” section.

Classroom training Microsoft E-Learning Microsoft Press books Practice tests
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days)

Course 5119: Supporting the Windows Vista Operating System and Applications (two days)
Collection 5366: Maintaining and Troubleshooting Computers Running Windows Vista (12 hours)

Collection 5372: Deploying Windows Vista Desktop Images and Applications (14 hours)

Collection 5379: Supporting Windows Vista for the Consumer Support Technician (10 hours)

Upgrade path:
Collection 5104: Upgrade Skills to Support Windows Vista Consumers (12 hours)
MCITP Self-Paced Training Kit (Exam 70-623): Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians (ISBN: 0-7356-2423-2)
MeasureUp (measureup.com)

Self Test Software (selftestsoftware.com)

Microsoft online resources
• Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.

• Windows Vista – Learning Portal: Find special offers and information on training and certification.

• Product information: Visit the Windows Vista Web site for detailed product information.

• Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.

• TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.

Skills measured
This exam measures your ability to accomplish the technical tasks listed in the following table.

KEY: = The course includes material to prepare you for this task. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course provides a general introductory overview of this task. You will need to supplement the course with additional work.
Skills measured by Exam 70-623 Course 5118 Course 5119
Install and Upgrade Windows Vista
Evaluate potential upgrade environments.

Prepare to install Windows Vista.

Troubleshoot and resolve installation issues.

Troubleshoot and resolve post-installation issues.

Post-Installation: Customize and Configure Settings
Configure Sidebar.

Configure Windows Aero.

Customize and configure user accounts.

Evaluate user requirements and recommend, set up, and configure appropriate applications.

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Evaluate user’s system and recommend appropriate settings to optimize performance.

Configure Windows Vista Security
Configure Windows Security Center.

Configure firewalls.

Configure Windows updates.

Configure Windows Defender.

Configure parental controls.

Configure Internet Explorer 7.

Configure user account control.

Protect data.

Configure, Troubleshoot, and Repair Networking
Configure and troubleshoot network protocols.

Configure and troubleshoot network services on the client.

Configure and troubleshoot Windows Vista by using the Network and Sharing Center.

Configure and troubleshoot wireless networking.

Troubleshoot file and print sharing.

Configure Media Center.

Install, Configure, and Troubleshoot Devices
Connect peripherals to Windows Vista.

Install, configure, and troubleshoot mobile devices.

Install, configure, and troubleshoot digital cameras and camcorders.

Install, configure, and troubleshoot media devices.

Install, configure, and troubleshoot printers, fax machines, and copy devices.

Troubleshoot and Repair Windows Vista
Diagnose a specified issue.

Repair a corrupted operating system.

Remove malicious software from a client system.

Question: 1
You are a consumer support technician. The local router is configured to assign dynamic lPv4
addresses.

A user reports that a computer is unable to access computers outside the local network. The computers TCP/IP settings are configured as shown in the exhibit

You need to ensure that the user is able to connect to computers outside the local network. What should you do?
A – Configure two lPv4 DNS server addresses.
B – Run the ipconfig.exe /renew command from the command prompt.
C – Download and run the RootkitRevealer utility from the Microsoft Web site.
D – Configure the computer to obtain an lPv4 address and a DNS server address automatically.
Answer: D Question: 2
You are a consumer support technician.

A user accesses the Internet by using a computer that runs Windows Vista. The Local Area
Connection properties for the users computer are configured as shown in the following exhibit.

You need to configure the computer to allow it to connect to the Internet.

What should you do first?

A – Select the Client for Microsoft Networks service and the Internet Protocol Version 6
(TCP/IPv6) protocol.
B – Select the File and Printer Sharing for Microsoft Networks service and the Internet Protocol
Version 6 (TCP/IPv6) protocol.
C – Select the Client for Microsoft Networks service, the Internet Protocol Version 6 (TCP/IPv6)
protocol, and the File and Printer Sharing for Microsoft Networks service.
D – Select the Internet Protocol Version 4 (TCP/IPv4) protocol.
Answer: D Question: 3
You are a consumer support technician for your company. When a customer browses the
Network and Sharing center, the computer does not detect any network resources.
You confirm that other computers on the same subnet are able to detect network resources. The customers computer is configured as shown in the following exhibit.

You need to configure the computer so that it detects the resources that are available on the local
network.

What should you do?

A – Turn on the Network discovery feature. B – Turn on the File sharing feature.
C – Install the File and Print sharing for Microsoft Networks.
D – Configure Microsoft Windows Firewall to allow traffic on port 139.
Answer: A Question: 4
You are a consumer support technician.

A customer has a portable computer that runs Windows Vista and has a built-in WiFi adapter. The user installs a wireless broadband router by using the default settings.

The customer reports inconsistency in the wireless signal strength from the portable computer. The signal varies from poor to excellent.

You verify that the customer does not have any consumer electronics that are causing interference with the router.

You need to troubleshoot and resolve the inconsistency in the signal strength.

pass4sure 70-623

Questons and Answers : 162 Q&As
Updated: 2007-11-20

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