pass4sure Nortel NCSE 920-447 2.83

nncse-contact center exam : 920-447 Exam

Exam Number/Code: 920-447
Exam Name:nncse-contact center exam

“nncse-contact center exam”, also known as 920-447 exam, is a Nortel certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 50 questions to your 920-447 Exam preparation. In the 920-447 exam resources, you will cover every field and category in NCSE helping to ready you for your successful Nortel Certification.

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QUESTION 4:
A reseller of audio/video /computer equipment over the Internet has a Meridian 1 0ption
61C 25.40,Merdian Mail 13,and SCCS 4.2 with 100 agents.
1. . Their customer base is located throughout North America.
2. . They want to combine their Internet sites with their Content Center, and server their customers
using the communication media available (e.g. phone calls, e-mails, chat).
What application will meet their need?
A. Symposium web Client and SymposiumTAPI
B. Symposium web Client and Symposium Agent
C. Symposium web Center Portal with SymposiumTPAI
D. Symposium web Center Portal with Symposium client
Answer: C
QUESTION 5:
Certkiller .com has Meridian 1Option 11C 24.24,Meridian Mail 13,SCCS 4.2,Syamposium
Web Center Portal 3.0,and Symposium TAPI SP 2.3.
1. . They have 75 agents and 5 supervisors.
2. . They have a Windows NT 2000 network Workstations.
3. . By using the Spacing usage Report, they notice that the Symposium Web Center Portal
database runs out of space.
What action needs to taken?
A. Perform a full backup.
B. Perform a database backup.
C. Use the purge utility and then run a database backup.
D. Perform a database backup and then use the purge utility.
Answer: D
QUESTION 6:
A book reseller runs must of their business over the telephone using their Content Center
with Meridian 1 Option 11C 25.30,SCCS 4.0AND Call point 1.07. They have 60 agents and
5 supervisors.
1.. Recently they opened a web site for e-mail inquires which is functioning fine, however
they are having problems tracking their agents activity over the phone and via e-mail.
2. . They went solution that gives them complete reporting on all customer contacts,
regardless of media, and it must be fully integrated with their existing Contact Center.
Which solution will meet their needs?
A. Symposium TAPI
B. Symposium Agent
C. Symposium Web client
D. Symposium Web Center Portal and Symposium
Answer: D

pass4sure Nortel NCSE 920-447 Questions and Answers : 50 questions
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