pass4sure Nortel NCSS 920-166 2.95

NCSS-Contact Center Multimedia Ris.6.0 : 920-166 Exam

Exam Number/Code: 920-166
Exam Name:NCSS-Contact Center Multimedia Ris.6.0

“NCSS-Contact Center Multimedia Ris.6.0″, also known as 920-166 exam, is a Nortel certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 62 questions to your 920-166 Exam preparation. In the 920-166 exam resources, you will cover every field and category in NCSS helping to ready you for your successful Nortel Certification.

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QUESTION 4:
You want to provide Network Skill-based Routing between all switch types supported by
Contact Center – Release 6.0. Which feature license must be activated?
A. E-mail Agent
B. Outbound
C. Open Networking
D. Open Queue
Answer: C
QUESTION 5:
You are beginning the install of the Service Update (SU) for Contact Center Manager
Server. What is the first step you must take?
A. Run setup.exe for the SU folder of the CD.
B. Copy the SU for the Contact Center Manager Server to the C:\\ drive prior to
installation.
C. Read the readme.txt file.
D. Copy the SU for the Contact Center Manager Server to the D:\\ drive prior to
installation.
Answer: C
QUESTION 6:
E-mail server contacts are retrieved from a POP3 capable e-mail server using the Inbound
Message Handler (IMH). The IMH runs at regular intervals. Which two settings for the
IMH can be configured through the Multimedia Manager? (Choose two.)
A. number of e-mails retrieved from each mailbox during each run
B. the time between intervals
C. moving window or interval-to-date data collection for the agent statistics group
D. email message response threshold
Answer: A,B

pass4sure Nortel NCSS 920-166 Questions and Answers : 62 questions
Updated: October 1st , 2008
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