pass4sure Nortel NCSS 920-326 2.73

nncds-symposium contact center poftfolio : 920-326 Exam

Exam Number/Code: 920-326
Exam Name:nncds-symposium contact center poftfolio

“nncds-symposium contact center poftfolio”, also known as 920-326 exam, is a Nortel certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 73 questions to your 920-326 Exam preparation. In the 920-326 exam resources, you will cover every field and category in NCSS helping to ready you for your successful Nortel Certification.

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QUESTION 4
Certkiller .com has Symposium agent 2.3. what windows technology is used for Symposium
agent 2.3 softphone on the agent’s desktop?
A. MTS
B. ODBC
C. DCOM
D. Activex control
Answer: D
QUESTION 5
A mid-sized enterprise company with 100 agents wants to add CTI desktop functionally
that is fixable and able to respond to the different needs of callers based on the skillset the
call is routed into. The company expects to grow to 150 agents over the next two years.
Which contact center product provides this flexibility?
A. Symposium agent with the ability to present the correct screen to the agent based on business
rules
B. Symposium agent greeting with its ablity based onskillset, to customize information for call
presentation
C. Symposium TAPI SP with the ability based on skillset, to route caller information with the
call delivery at the telephone set
D. Symposium webcenter portal with the ablity to present e-mail. Chat and/or collaboration
screens based on customer requirement
Answer: A
QUESTION 6
Certkiller .com is planning to implement Symposium agent 2.3 with 300 concurrent users.
What is the recommended configuration for the TAPI Service Provide and Symposium
agent 2.3 software?
A. Both applications can run on the same server platform
B. 300 conncurrent users or more must have separate configuration
C. separate servers should be used for each application regardless of number of users
D. separate servers should be used for each application regardless of number of users
Answer: A

pass4sure Nortel NCSS 920-326 Questions and Answers : 73 questions
Updated: October 2nd , 2008
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